Terms Of Service

I GENERAL PROVISIONS

The online store "Droga Mamo," located at https://drogamamo.com/, is operated by Mykola Zhurylo, with its registered office at: 48-300 Nysa, Rynek 39/2U, operating under the Tax Identification Number (NIP): 7532466820, and the National Business Registry Number (REGON): 523443669.

This Online Store Regulation defines the rules for making purchases in the online store "Droga Mamo," particularly the rules and procedures for concluding distance sales agreements through the Store, as well as the procedure for handling complaints and the procedure for withdrawal from the contract by the Consumer.

In terms of Electronic Services provided, this Regulation is the regulation referred to in Article 9 of the Act on Providing Services by Electronic Means dated July 18, 2002 (i.e., Journal of Laws of 2020, item 344, as amended).

The regulation is directed to all Customers of the Store. All Customers are required to familiarize themselves with the provisions of the Regulation before making a purchase.

Every Customer is obligated to comply with the provisions of the Regulation. Sales are conducted based on the version of the Regulation that is in force at the time of placing the order.

Every Customer has the opportunity to review the Regulation at any time by clicking on the hyperlink "Store Regulations" on the website of the Store at https://drogamamo.com/. The Regulation can be downloaded and printed at any time.

All information contained on the Store's website at https://drogamamo.com/, referring to products (including prices), does not constitute an offer within the meaning of Article 66 of the Civil Code dated April 23, 1964 (i.e., Journal of Laws of 2023, item 1610, as amended), but an invitation to enter into a contract, pursuant to Article 71 of the Civil Code (i.e., Journal of Laws of 2023, item 1610, as amended). The customer, by sending the Order Form, submits an offer to purchase and deliver the specified Goods or Services at the price and under the conditions described.

II DEFINITIONS
Regulation - this set of regulations organizing the rules of using the Store's Services by Customers.
Consumer - a natural person concluding an Agreement through the Store, not directly related to their business or professional activity.
Entrepreneur with Consumer Rights - a natural person concluding a civil law agreement through the Store, directly related to their business activity, where the content of this Agreement indicates that it does not have a professional nature for this person, especially based on the nature of the business activity performed by them, made available under the regulations on the Central Registration and Information on Business.
Customer - a natural person (including a Consumer) who is at least 13 years old (provided that they have obtained the consent of their legal representative), a legal person, and an organizational unit that is not a legal person, to which special provisions grant legal capacity, who uses the Services provided by the Store.
Order Form - a Service available on the Store's website, through which a Customer can make a purchase, especially by adding Goods, Services, or digital services to the Cart and specifying certain conditions of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store, where the Goods or Services selected by the Customer are visible, and where the Customer has the opportunity to determine and modify the Order data, including the quantity of purchased Products.
Store - an online service belonging to the Seller, available under the domain: https://drogamamo.com/, through which the Customer can purchase Goods or Services from the Seller.
Seller - Mykola Zhurylo, with its registered office at: 48-300, Nysa, Rynek 39/2U, NIP: 7532466820, conducting a business or professional activity proposing sales through its website.
Goods - movable items that are the subject of trade between the Store and the Customer, the terms of sale of which are defined in the Order Form.
Goods with digital elements - goods containing digital content or a digital service, or connected to them in such a way that the absence of digital content or a digital service would prevent their proper functioning.
Service - a non-manufacturing business activity, provided without the simultaneous presence of the Seller and the Customer (at a distance), through the transmission of data at the individual request of the Customer, transmitted and received by means of electronic processing devices, including digital compression, and data storage, which is entirely broadcast, received, or transmitted via a telecommunications network as defined in the Act of July 16, 2004 - Telecommunications Law (i.e., Journal of Laws of 2021, item 576, as amended).
Digital Service - a service that allows the Consumer to create, process, store, or access data in digital form; shared use of data in digital form, which has been transmitted or generated by

the Consumer or other users of this service, or other forms of interaction using data in digital form, e.g., video and audio content exchange services, and other online file storage services, text editing, or cloud-based games, cloud data storage services, email, social media, and cloud-based apps.
Product - any goods or service, including real estate, digital services, and digital content, as well as rights and obligations.
Digital Environment - computer hardware, software, and network connections used by the Consumer to access digital content or a digital service or to use them.
Integration - connecting digital content or a digital service with elements of the Consumer's digital environment and incorporating them into these elements to ensure compliance with the Agreement for providing digital content or a digital service.
Compatibility - the ability of digital content, a digital service, or goods to interact with computer hardware or software that is typically used to use digital content, a digital service, or goods of the same kind, without the need for their transformation.
Functionality - the ability of digital content, a digital service, or goods to perform their functions considering their intended purpose.
Interoperability - the ability of digital content, a digital service, or goods to interact with computer hardware or software other than those typically used to use digital content, a digital service, or goods of the same kind.
Online Trading Platform - a service that uses software, including a website, a part of a website, or an app, operated by a business owner or on their behalf, in which Consumers are enabled to conclude distance contracts with other business owners or individuals, not being business owners, to conclude distance contracts with other individuals, not being business owners.
Provider of an Online Trading Platform - an entrepreneur who operates the online trading platform, provides entities with an online trading platform, or enables the use of this platform.
Agreement - a distance sales agreement for Goods, Services, or digital services, concluded by the Customer through the Store, usually through the Order Form.
III ACCEPTING AND EXECUTING ORDERS

The condition for using the Store is to familiarize oneself with this Regulation and accept it. By placing an order, the Customer accepts the content of the Regulation.

The main parameters determining the placement of offers presented to the Consumer as a result of a search, also presented directly in connection with a specific offer, in a visible way, are as follows: Product categories and catalog: Products are presented in various categories according to the types of dishes, for example, soups, dumplings, etc. Menu sets may also be used. The store promotes certain products as "best-selling," "newest," "advertised," or "recommended." Recommendations and personalization: The store exclusively uses the recommendation algorithms of the Shopify platform to suggest products based on customer preferences or previous purchases. SEO strategies: The store uses SEO (Search Engine Optimization) strategies to improve the visibility of products in Google search results or the internal search engine on the Shopify site, exclusively those available on the Shopify platform. A/B testing: The store conducts A/B tests to determine which product presentation variants generate higher conversion. Video resources and photo galleries: The store uses video or photo galleries to better present products. Product descriptions: The store uses product descriptions that attract customers' attention and encourage them to purchase. Availability and limitations: The store displays information about product availability and any limitations, such as expiration dates or the quantity of available products. Special offers: The store uses information about promotions, discounts, or special offers, which may be displayed on the main page or in specific product categories.

The store marks sponsored offers and paid advertisements. This information is presented directly in connection with a specific search result, in a visible way that stands out from the general interface.

The price indicated in the order represents the total value that the Customer is obliged to pay, including the applicable tax (gross price). The cost of delivery is not included in the price, as it depends on the method of delivery of the Product chosen by the Customer.

If the Consumer is required to make payments exceeding the agreed price, described in the previous paragraph, the Store will immediately inform the Consumer of this fact, explaining the reason for the price difference. The Consumer will be charged additional costs only after obtaining their explicit consent.

The Seller reserves the right to change prices in the Store, introduce new Products for sale, conduct and cancel promotional campaigns, or make changes to them, in accordance with applicable legal regulations.

In the event of a promotion, the Store informs customers about the lowest price of the Product in the last 30 days. If the Product has been on sale for less than 30 days, the pre-promotion price is the lowest price since the Product was introduced to the Store. This information is presented next to the promotional price of the Product.

Orders from Customers are accepted using the Order Form sent through the page: https://drogamamo.com/, 7 days a week, 24 hours a day.

Ordering a Product is carried out by selecting the Goods, Service, or digital service that the Customer is interested in, clicking the "ADD TO

CART" button, located next to the Product description, and then, from the "CART" tab, located in the Store's tab, filling out the Order Form, including choosing the form of delivery and payment or choosing the option to pay on delivery, if such is available for the selected Product, and then clicking the purchase confirmation.

Entrepreneurs with Consumer Rights should indicate, already at the moment of placing an order for Products, that the purchase does not have a professional nature for them.

After placing an order, the Customer receives a confirmation of the placed order to their email address provided in the Order Form.

Upon receipt of the order confirmation by the Customer, the order processing process by the Seller begins, wherein:

a) in the case of an order paid on delivery - it begins at the latest on the next business day after it has been confirmed by the Seller.

b) in the case of an order paid by traditional transfer - it begins after the payment for the placed order has been credited to the Store's bank account.

Orders placed in the Store are processed during the Store's working hours (on weekdays, from Monday to Friday, from 10:00 AM to 6:00 PM. Orders placed on weekdays after 6:00 PM, on Saturdays, Sundays, or holidays, will be considered the next business day.

The Customer will receive a message about the acceptance of the order for processing, which is understood as the Seller's statement of acceptance of the offer. From the moment it is received by the Customer, a Sales Agreement is concluded.

For each order, a VAT receipt is issued. At the Customer's request, a VAT invoice will also be issued and sent to the Customer (Art. 106b, para. 3 of the Act of March 11, 2004, on the tax on goods and services, i.e., Journal of Laws of 2023, item 1570, as amended).

The available means of communication for the Customer with the Store are: a) Email - compliance@drogamamo.com b) Phone - +48 570 010 875 c) Correspondence address - 48-300, Nysa, Rynek 39/2U d) Address for the implementation of withdrawal from the Agreement: 48-300, Nysa, Rynek 39/2U e) another means of online communication: compliance@drogamamo.com

The Seller verifies the authenticity of reviews posted by Customers who have purchased Products in the Store in the following way: Customers can send product reviews via email to compliance@drogamamo.com

The Seller does not post false or distorted reviews. Published reviews are both positive and negative.

IV DELIVERY AND TRANSPORT COSTS

The execution of shipment of the order in the Store is carried out through: a courier

Orders placed in the Store are processed only on weekdays. Orders placed on Saturdays, Sundays, and holidays will be processed on the nearest business day.

The waiting time for the shipment usually consists of: 1. The waiting time includes the time to process the order, i.e., the completion of the Products for the order and the expected delivery time, which is from 24 hours, in the case of Poland.

The Seller is not responsible for delays caused by the carrier.

During the receipt of the shipment delivered by the courier, the Customer should carefully check the content and completeness of the shipment, the condition of the external packaging, and the condition of the ordered Product in the presence of the courier. In case of damage to the shipment, the Customer should draw up a damage report together with the courier, in two identical copies signed by the Customer and the courier.

It is possible to personally pick up the ordered Product at the stationary store, at the address: 48-300, Nysa, Rynek 39/2U.

V PAYMENT EXECUTION

Within the functioning of the Store, the following payment methods are possible: cash on delivery - upon receipt of the shipment; by transfer; via the Przelewy24 payment platform

Detailed rules and conditions for making payments via banks or other available services are defined by the appropriate regulations of the relevant banks and services.

The Customer, who has chosen the payment option by transfer, is obliged to pay the fee for the placed order within five (5) business days from the date of placing the order. Otherwise, the Seller's offer is not binding, and the order is removed from the system. In the payment title, it is sufficient to provide only the number of the placed order. It is possible to extend the payment deadline, provided that the Store's service is informed in advance about this fact: compliance@drogamamo.com (email), +48 570 010 875 (tel), 48-300, Nysa, Rynek 39/2U (address).

VI COMPLAINT

The Seller is liable under the warranty for the non-conformity of the Product with the Agreement. The provisions of the Civil Code

dated April 23, 1964 (i.e., Journal of Laws of 2023, item 1610, as amended), concerning the warranty for defects, do not apply to agreements obligating the transfer of ownership of Goods to the Consumer, in particular sales agreements, delivery agreements, and contracts for work being Goods.

The Seller is liable for the lack of conformity of the Product with the Agreement, which existed at the moment of its delivery and was revealed within two (2) years from that moment, unless the shelf life of the Product specified by the Seller, their legal predecessors, or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Product with the Agreement, which was revealed before the expiration of two (2) years from the moment of delivery of the Product, existed at the moment of its delivery, unless proven otherwise or unless this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with the Agreement.

If the Product is non-conforming with the Agreement, the Consumer may demand its repair or replacement. The Seller may make a replacement when the Consumer demands a repair, or the Seller may make a repair when the Consumer demands a replacement, if bringing the Product into conformity with the Agreement in the manner chosen by the Consumer is impossible or would involve excessive costs for the Seller. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the Agreement.

The Seller carries out the repair or replacement within a reasonable time from the moment the Consumer informed them about the lack of conformity with the Agreement, and without excessive inconvenience for the Consumer, taking into account the specificity of the Product and the purpose for which the Consumer purchased it. The costs of repair or replacement, including in particular the costs of postal fees, transport, labor, and materials, are borne by the Seller. To this end, the Consumer makes the Product subject to repair or replacement available to the Seller. The Seller collects the Product from the Consumer at their own expense. If the Product was installed before the non-conformity of the Product with the Agreement was revealed, the Seller dismantles the Product and installs it again after the repair or replacement, or commissions the performance of these activities at their own expense.

If the Product is non-conforming with the Agreement, the Consumer may make a statement about reducing the price or withdrawing from the Agreement when: a) the Seller refused to bring the Product into conformity with the Agreement; b) the Seller did not bring the Product into conformity with the Agreement; c) the lack of conformity of the Product with the Agreement still occurs, even though the Seller tried to bring the Product into conformity with the Agreement; d) the lack of conformity of the Product with the Agreement is significant enough to justify reducing the price or withdrawing from the Agreement without prior demand for its repair or replacement; e) from the statement of the Seller or the circumstances, it is clear that the Seller will not bring the Product into conformity with the Agreement within a reasonable time or without excessive inconvenience for the Consumer.

The reduced price must remain in such a proportion to the price resulting from the Agreement as the value of the Product non-conforming with the Agreement remains to the value of the product conforming with the Agreement. The Seller returns the amounts due to the Consumer as a result of using the right to reduce the price immediately, no later than within fourteen (14) days from the day of receiving the Consumer's statement about reducing the price.

The Consumer cannot withdraw from the Agreement if the lack of conformity of the Product with the Agreement is insignificant. It is presumed that the lack of conformity of the Product with the Agreement is significant.

In the event of withdrawal from the Agreement, the Consumer immediately returns the Product to the Seller at their expense. The Seller returns the price to the Consumer immediately, no later than within fourteen (14) days from the day of receiving the Product or proof of its return, using the same payment method as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for them.

Complaints regarding Products may be reported:

a) in writing, to the Seller's registered office address: 48-300, Nysa, Rynek 39/2U;

b) by email, to the email address: compliance@drogamamo.com.

The complaint should include: a) the data of the person submitting the complaint (name and surname, correspondence address, email address, and contact phone number); b) indication of the reason for the complaint and the content of the request; c) the Order number, appearing in the order confirmation; d) the original or a copy of the proof of purchase (e.g., a receipt or invoice) may facilitate the submission of the complaint, but it is not necessary to submit it.

The above provisions do not exclude the possibility of the Seller providing a warranty for the purchased Products, which is provided for by a separate warranty

regulation.

VII RIGHT OF WITHDRAWAL

In accordance with the Act of May 30, 2014, on consumer rights (i.e., Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the Agreement concerning Products purchased in the Store, without giving a reason, by submitting an appropriate statement in writing, within fourteen (14) days, counting from the day of delivery of the Goods (i.e., from the day the Consumer received the Goods) receipt of the Service, content, or digital service. This period is considered observed if the Consumer sends the statement before its expiration.

The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. The template of the statement is Annex 1 to this Regulation.

The statement of withdrawal from the Agreement should be sent to the address: 48-300, Nysa, Rynek 39/2U.

The Consumer returns the Goods to the Seller within fourteen (14) days from the day on which they withdrew from the Agreement. To observe the deadline, it is sufficient to send back the Goods before its expiration.

The Consumer bears only the direct costs of returning the Goods.

The return of the Goods should be made to the Seller's address: 48-300, Nysa, Rynek 39/2U.

The Seller, within fourteen (14) days from the day of receiving the statement of withdrawal from the Agreement, will return to the Consumer all payments made by them, including the cost of delivering the Goods, although the payment will not be made until the Goods are returned or the Consumer provides proof of their return.

If the Consumer chose a method of delivering the Goods other than the cheapest method of delivery offered by the Seller, the Seller is not obliged to refund the Consumer the additional costs incurred.

The Seller will make the refund using the same payment method that the Consumer used.

The Consumer is responsible for the decrease in value of the Product, resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

The right to withdraw from the Sales Agreement does not apply to the Consumer in relation to the Agreement: a) in which the subject of the service is a non-prefabricated good, manufactured according to the Consumer's specification or serving to satisfy their individualized needs; b) in which the subject of the service is a good that deteriorates quickly or has a short shelf life; c) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Agreement, and whose delivery can only take place after 30 days, and whose value depends on fluctuations in the market over which the Seller has no control; d) in which the subject of the service is a good delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; e) in which the subject of the service are goods which, due to their nature, are inseparably mixed with other items after delivery; f) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; g) for the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement; h) in which the price or remuneration depends on fluctuations in the financial market over which the Seller does not exercise control, and which may occur before the expiration of the deadline for withdrawing from the Agreement; i) for the delivery of goods with digital elements, digital services, or digital content, not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the performance with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the Seller's performance is completed, they will lose the right to withdraw from the Agreement, and accepted it, and the Seller provided them with confirmation; j) concluded through a public auction; k) for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the Agreement marked the day or period of service provision; l) in which the Consumer explicitly requested the Seller to come to them to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or delivers goods other than spare parts necessary for performing the repair or maintenance - the right to withdraw from the Agreement applies to the Consumer in relation to additional Services or Goods; m) for the provision of services, for which the Consumer is obliged to pay the price, in the case where the Consumer explicitly demanded that the Seller come to them to perform the repair, and the service has already been fully performed with the express and prior consent of the Consumer.

The right to withdraw from a distance contract applies to Consumers and Entrepreneurs

with Consumer Rights.

VIII ALTERNATIVE DISPUTE RESOLUTION

In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may take advantage of, among others: Mediation conducted by the relevant Territorial Trade Inspection Inspectorate, to which a request for mediation should be submitted. In principle, the procedure is free of charge. A list of Inspectorates is available at: https://www.uokik.gov.pl/important_addresses.php#faq595 Assistance from the relevant territorial permanent consumer arbitration court, operating at the Provincial Trade Inspection Inspectorate, to which an application for consideration of the case before the arbitration court should be submitted. In principle, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/important_addresses.php#faq596. Free assistance from the city or county consumer ombudsman. The Online Dispute Resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/.

This chapter titled "Alternative Dispute Resolution" does not apply to Entrepreneurs with Consumer Rights.

IX DATA PROTECTION

The Customer, by placing orders, consents to the processing of their personal data provided by them, for the purpose of executing and servicing the order, by the Seller, who is also the administrator of personal data, within the meaning of Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), Official Journal of the EU L 119, May 4, 2016, pp. 1–88.

The administrator of personal data provided by the Customer while using the Store is the Seller.

Personal data contained in the Seller's database are not transferred to entities that do not participate in the execution of the Agreement.

The Customer, according to Article 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), Official Journal of the EU L 119, May 4, 2016, pp. 1–88, has the right to access their personal data, may request their correction or deletion. The Seller provides each Customer with the right to control the processed personal data.

Providing personal data is voluntary, however, refusal to process personal data makes it impossible to execute the Customer's order.

Detailed information on personal data and privacy protection has been included in the "Privacy Policy" tab on the Store's website.

X FINAL PROVISIONS

The Regulation defines the rules for concluding and executing the Sales Agreement for Products located on the Store's website.

The Sales Agreement is concluded between the Customer and the Seller.

The Regulation is available to all Customers in an electronic version on the Store's website at https://drogamamo.com/, in the "Store Regulations" tab.

To be able to use the Store's Services, it is necessary to have devices allowing access to the internet and a web browser enabling the display of web pages, as well as providing an email address, enabling the sending of information regarding the execution of the order.

It is forbidden for all persons, including Customers, to post unlawful content on the Store's website.

In matters not regulated by this Regulation, the relevant provisions of generally applicable law apply.

The Regulation does not exclude or limit any rights of the Customer, who is a Consumer, granted to them by mandatory provisions of law. In the event of a conflict between the provisions of the Regulation and the mandatory provisions of law granting rights to consumers, the provisions of law take precedence.

The provisions of the Regulation less favorable to the Consumer than the provisions of the Act of May 30, 2014, on consumer rights (i.e., Journal of Laws of 2020, item 287, as amended) are invalid, and the provisions of the Act are applied in their place.

In the event that any of the provisions of this Regulation is or becomes invalid or ineffective, the validity of the entire Regulation in the remaining part remains unaffected. In such a case, the Parties will replace the invalid or ineffective provision with another that most faithfully reflects the intended economic purpose. The same applies to any gaps in the Regulation.

Annex 1: Form of withdrawal from the Agreement concluded by the Consumer and the Entrepreneur with Consumer Rights
City/Village: ___________, date: __________
Consumer/Entrepreneur with Consumer Rights:
Name and surname: ________________
Address: ________________
Email: ________________
Phone: ________________
Entrepreneur:
Name: UAAGRO Mykola Zhurylo
Address: 48-300, Nysa

, Rynek 39/2U
FORM OF WITHDRAWAL FROM THE AGREEMENT BY THE CONSUMER OR ENTREPRENEUR WITH CONSUMER RIGHTS
Acting under Article 27 of the Act of May 30, 2014, on consumer rights (i.e., Journal of Laws of 2020, item 287, as amended):
Art. 27 of the Act on consumer rights
The Consumer, who has concluded a distance contract or a contract outside the business premises, may withdraw from it within 14 days without giving a reason and without incurring costs, except for the costs specified in Art. 33, Art. 34(2), and Art. 35.
I inform about the withdrawal from the agreement concluded on _______________, consisting of:
__________________________________________________________________________________________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________________________________________________________________________________________
In this regard, I kindly request the refund of the following monetary amount resulting from the withdrawal from the agreement: _______________ PLN (in words: _____________________________________________), which should be transferred to the following bank account number: _________________________.
Instruction:
The Consumer, as well as the Entrepreneur with Consumer Rights, has the right to withdraw from the Agreement within 14 days without giving any reason, and in the case of an Agreement concluded during an unarranged visit to the Consumer's place of residence or usual residence or during a trip - within 30 days. The deadline for withdrawing from the Agreement expires after 14 days from the day of concluding the Agreement or on which the Consumer took possession of the goods/batch of goods or part or on which a third party, other than the carrier and indicated by the Consumer, took possession of the goods/batch or part, and in the case of an Agreement concluded during an unarranged visit to the place of residence or usual residence of the Consumer or during a trip - after 30 days from the day of taking possession of that goods/batch of goods.
To exercise the right to withdraw from the Agreement, the Consumer must inform the Seller, i.e., Droga Mamo, at the address: 48-300, Nysa, Rynek 39/2U, by email: compliance@drogamamo.com, of their decision to withdraw from the Agreement by means of an unequivocal statement, sent by traditional mail or email. The Consumer may use the template form of withdrawal from the Agreement included in this Regulation, which is not mandatory. The deadline is considered observed if the Consumer sent the information concerning the exercise of the right to withdraw from the Agreement before the expiry of the withdrawal period. The Consumer should return or hand over the Product to the Seller, at the address: 48-300, Nysa, Rynek 39/2U, promptly, and in any event not later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline is considered observed if the Consumer sent the Seller the Product before the expiry of the 14-day period.
In the event of withdrawal from the Agreement, the Seller returns to the Consumer all payments received from the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer's choice of a method of delivery other than the cheapest and usual method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed about the desire to exercise the right to withdraw from the Agreement. The Seller may withhold the refund until they have received the Product back or until the Consumer provides proof of its return, whichever event occurs first. The Seller will make the refund using the same method of payment that was used by the Consumer in the original transaction unless the Consumer has expressly agreed to a different solution - in any case, the Consumer will not incur any fees in connection with this refund.
With respect
__________________(Consumer's/Entrepreneur's with Consumer Rights handwritten signature)